# Email as a Support Channel — Wbots

> Bring your support mailbox into Wbots over IMAP and SMTP, so email sits in the same inbox and the same customer record as your messaging channels.

**Canonical URL:** https://wbots.app/email  
**Content language:** en (the site also serves Arabic; use the on-page language switcher)  
**Format:** Markdown representation of the HTML page at the same URL.

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**المنتج Product**

**الحلول Solutions**

**المصادر Resources**

**الشركة Company**

## الإيميل جنب باقي القنوات Email Beside Every Other Channel

ربط صندوق الدعم بتاعك عن طريق IMAP و SMTP، فالإيميلات تدخل نفس الصندوق وتترّبط بنفس سجل العميل. Connect your support mailbox over IMAP and SMTP so emails enter the same inbox and attach to the same customer record.

### إيه اللي بتاخده What you get

#### صندوق الدعم كامل

إيميلات الدعم بتوصل Wbots وبيتردّ عليها من نفس المكان.

#### سجل عميل واحد

لو العميل كلّمك على واتساب وبعدين إيميل، السجل واحد.

#### توزيع وملاحظات

وزّع الإيميلات على الفريق وسيب ملاحظات داخلية عليها.

#### تقارير موحّدة

سرعة الرد على الإيميل مع باقي القنوات في تقرير واحد.

#### Your whole support mailbox

Support email arrives in Wbots and is answered from the same place.

#### A single customer record

If a customer writes on WhatsApp then by email, it is one record.

#### Routing and notes

Assign emails to agents and leave internal notes on them.

#### Unified reporting

Email response times alongside every other channel in one report.

### أسئلة شائعة Common questions

### ضم الإيميل لصندوقك Bring email into your inbox

كلّمنا ونربطلك صندوق الدعم بتاعك. Talk to us and we will connect your support mailbox.

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## About Wbots

Wbots is an omni-channel customer support platform operated by W Techne for Information
Technology (Egypt). It is an independent WhatsApp Business Solution Provider and is **not**
affiliated with, or operated by, Meta Platforms, Inc. WhatsApp and Meta are trademarks of
Meta Platforms, Inc.

- Site index for AI agents: https://wbots.app/llms.txt
- Sitemap: https://wbots.app/sitemap.xml
- Help center: https://wbots.app/kb
- Pricing: https://wbots.app/pricing
- Contact: https://wbots.app/contact
- Security contact: https://wbots.app/.well-known/security.txt