# Features — Wbots | Customer Support Platform Features > Unified inbox, AI assistant, team collaboration, automation, analytics, and more. Everything your support team needs. **Canonical URL:** https://wbots.app/features **Content language:** en (the site also serves Arabic; use the on-page language switcher) **Format:** Markdown representation of the HTML page at the same URL. --- **المنتج Product** **الحلول Solutions** **المصادر Resources** **الشركة Company** ## Everything you need in one platform Integrated tools to manage every part of customer communication — from a unified inbox to AI and deep analytics. #### Unified conversations Bring WhatsApp, Messenger, Instagram, Telegram, and email into one live chat inbox so your team replies from one place. #### AI-powered chatbot A smart bot that replies automatically, understands customers, completes orders, and hands off to a human when needed — no code required. #### Complete support operations Automatically route conversations to the right team, track CSAT and SLAs, and view detailed performance reports. #### Analytics and reports A real-time dashboard for team performance, sales, conversations, and response rates, with multi-format exports. #### Marketing tools WhatsApp campaigns, automated follow-ups, broadcasts to thousands of customers, and conversion-focused messaging windows. #### Comment replies Automatically reply to Facebook and Instagram comments and turn them into conversations so you never miss a lead. ### Know your customer better A complete profile for every customer — conversation history, custom data, and tags — all in one place. ##### Notes & Tags Notes and tags for every customer to keep work organized. ##### Custom Attributes Custom fields for each customer based on your business needs. ##### Segmentation Segment customers your way and send targeted messages to each group. ##### Conversation History A complete history of every conversation across every channel. ##### Customer Profiles Complete customer profiles in one place with all their data. ### Give Your Team Full Control of Every Conversation Organize conversations, reduce repetition, and help your team reply faster and more clearly. #### Teams Create teams for sales, support or operations and organize work to fit your business. #### Conversation Distribution Route conversations to the right person or team for faster replies and clear ownership. #### Internal Notes Add notes inside a conversation without the customer ever seeing them. #### Tags Organize conversations with tags so your team can filter and follow up faster. #### Conversation Filters Use filters to quickly reach the conversations, agents, inboxes or statuses you need. #### Priority Flag important conversations and help agents focus on the most urgent cases first. ### Know Your Customers Better Keep each customer's history, notes and custom data in one place so your team always has the right context. #### Customer Segments Segment customers by behavior, channel or custom data to improve targeting and follow-up. #### Custom Fields Add extra customer data that fits your business and operational needs. #### Customer Notes Save important details about each customer so your team can follow up more accurately. #### Customer Profiles See each customer as one complete profile instead of scattered messages across apps. #### Import & Sync Import customer data into Wbots and keep it synced with your other tools. #### Conversation History Show the full interaction history so no agent ever starts from scratch without context. ### Numbers That Speak Real impact from day one — faster replies, happier customers, measurable growth. ### Know What's Working Track the metrics that matter. #### Campaign Analytics Review campaign performance and message usage across growth and sales. #### Team Reports Measure team performance and spot operational differences faster. #### Agent Reports Track reply speed, work volume and performance for each agent. #### Inbox Reports Understand load per inbox and see where your conversation volume comes from. ### Available Integrations Extend Wbots with integrations that help you automate sales, support and e-commerce workflows. #### Webhooks Send real-time events to your own systems and custom automations. #### OpenAI Use AI-powered smart replies, suggestions and automation inside your workflow. #### Shopify Connect your Shopify store and automate order and support conversations easily. #### WooCommerce Send order updates, automate customer messages and connect store activity. #### More Integrations Need something custom? The Business plan gives you more flexibility with APIs and webhooks. #### Dialogflow Build a bot experience before handing the conversation over to a human agent. #### Google Translate Help your team translate messages faster and support customers in multiple languages. #### Dashboard Apps Show extra order or customer info directly inside the agent dashboard. ### استكشف كل ميزة بالتفصيل Explore each capability in depth الصفحة دي نظرة عامة — كل ميزة ليها صفحة بتشرحها بالتفصيل وبأمثلة. This page is the overview — each capability has its own page with detail and examples. #### الصندوق الموحّد Unified Inbox كل القنوات في شاشة واحدة مع توزيع على الفريق. Every channel on one screen with team routing. #### الأتمتة والبوت الذكي Automation & AI ردود آلية ومساعد ذكي بيرد على مدار الساعة. Automated replies and an AI assistant that answers around the clock. #### البث الجماعي Broadcast حملات واتساب رسمية بقوالب معتمدة وتقارير وصول. Official WhatsApp campaigns with approved templates and delivery reports. #### إدارة العملاء CRM CRM بيانات العميل ومرحلته والمتابعة — جوّه المحادثة. Customer records, stages and follow-ups — inside the conversation. #### التقارير والتحليلات Analytics سرعة الرد وأداء الفريق وساعات الذروة بالأرقام. Response speed, team performance and peak hours in numbers. #### التكاملات Integrations اربط المنصة بمتجرك أو نظامك عبر Webhooks و API. Connect the platform to your store or system via Webhooks and API. ### All these features in one package Start trying Wbots and see the difference yourself — with no commitment. --- ## About Wbots Wbots is an omni-channel customer support platform operated by W Techne for Information Technology (Egypt). It is an independent WhatsApp Business Solution Provider and is **not** affiliated with, or operated by, Meta Platforms, Inc. WhatsApp and Meta are trademarks of Meta Platforms, Inc. - Site index for AI agents: https://wbots.app/llms.txt - Sitemap: https://wbots.app/sitemap.xml - Help center: https://wbots.app/kb - Pricing: https://wbots.app/pricing - Contact: https://wbots.app/contact - Security contact: https://wbots.app/.well-known/security.txt