# Wbots — Customer Support Platform for Omni-Channel Messaging > Wbots is an AI-powered customer support platform for managing conversations across WhatsApp, Instagram, Messenger, Email and more in one unified inbox. **Canonical URL:** https://wbots.app/ **Content language:** en (the site also serves Arabic; use the on-page language switcher) **Format:** Markdown representation of the HTML page at the same URL. --- **المنتج Product** **الحلول Solutions** **المصادر Resources** **الشركة Company** ## Keep Every Customer Conversation in One Place Wbots brings all your customer messages from WhatsApp, Messenger, Instagram, Email and more into one shared inbox. Your support team replies faster. Customers get help instantly. ### Having problems with unofficial WhatsApp platforms? #### Common Problems - WhatsApp account bans from using unofficial, non-Meta-approved platforms - Difficult registration for the official WhatsApp Cloud API due to complex technical steps and Meta approvals - Unstable service with every WhatsApp update when using an unofficial API - Being forced to use a new WhatsApp number to register on the official WhatsApp Cloud - Unofficial traditional bots cannot send button templates or option lists in messages - Hard to share the same WhatsApp number with all your company employees - Slow marketing broadcasts on unofficial systems waste chances to reach customers #### The Wbots Solution - We use the official Meta-approved WhatsApp Cloud API — no bans, ever! - As a certified Meta Tech Provider, we built official signup that takes two minutes with zero complexity - Built on the official API, the service is fully stable and unaffected by any updates - With Meta's official Embedded Signup, register with your current WhatsApp Business number without deleting your account - Full support for all button types and interactive option lists in auto-replies and marketing messages - The live chat inbox lets all your employees answer WhatsApp messages with automatic conversation routing - Your marketing messages reach all customers at the same instant, with no waiting ### Built for Support Teams Everything you need to respond faster and collaborate better. #### Never Lose a Message Every conversation from every channel arrives in your unified inbox. Nothing gets missed. #### Reply From One Place Stop switching between WhatsApp, Facebook, Instagram and Email. Respond to all customers from Wbots. #### AI-Assisted Support Get suggested replies, auto-answers for common questions, and AI escalation. Your team works faster. #### Teamwork Without Chaos Assign conversations. Add internal notes. Collaborate without losing context. #### Real-Time Analytics See response times, resolution rates, and team performance. Know what's working. #### Works With Everything WhatsApp Business API. Facebook Messenger. Instagram DMs. Telegram. Website Chat. Email. ### How Wbots Works Six simple steps to faster customer support. #### Customer Sends A customer messages you on WhatsApp, Messenger, Instagram, your website or email. #### Arrives in Wbots The message instantly appears in your unified inbox alongside all other conversations. #### Assign to Agent Route the conversation to the right team member with one click. #### AI Assists AI suggests replies, provides context, and handles simple questions automatically. #### Fast Response Your team sends a fast, informed response. Customer gets helped immediately. #### One Record Every conversation, note, and interaction stays in one place. Forever searchable. ### Try the AI Bot Yourself Pick your industry and start chatting — see how Wbots replies to your customers instantly. ### One Inbox for Every Conversation Click a conversation, assign it, get an AI-suggested reply — try the real Wbots inbox. ### Why One Inbox Wins Drag the handle: five scattered apps on one side, one calm inbox on the other. Drag the handle to compare ### Works for Any Support Team #### Customer Support Teams Reduce response time. Handle more customers. Keep agents happy. #### E-Commerce Handle order inquiries, returns, complaints across all channels. #### Clinics & Hospitals Appointment confirmations. Patient follow-ups. Medical inquiries. #### Real Estate Agencies Lead follow-ups. Property inquiries. Showing confirmations. #### Education & Training Student inquiries. Class confirmations. Course support. #### Restaurants & Cafes Order questions. Reservation management. Customer feedback. #### Travel Agencies Booking questions. Trip updates. Passenger support. #### Marketing Agencies Client support. Campaign updates. Quick responses. ### Loved by Support Teams "Wbots cut our response time by 60%. We went from 8 hours to 2 hours. Customers are happier. Our team is less stressed." "We were drowning in WhatsApp messages. Now everything's in one place. We've handled 10x more customers with the same team." "The AI suggestions alone save us 15 hours a week. Real game-changer for our support team." ### See How Much You will Save Move the sliders to match your team — see your monthly savings with Wbots. * Estimates based on ~35% of messages auto-handled, 2 min per manual message, $6/agent-hour. Actual results vary. ### Frequently Asked Questions ### Stop Losing Customers to Slow Response Times Bring all your customer conversations into one inbox. Let your team respond faster. Powered by AI. --- ## About Wbots Wbots is an omni-channel customer support platform operated by W Techne for Information Technology (Egypt). It is an independent WhatsApp Business Solution Provider and is **not** affiliated with, or operated by, Meta Platforms, Inc. WhatsApp and Meta are trademarks of Meta Platforms, Inc. - Site index for AI agents: https://wbots.app/llms.txt - Sitemap: https://wbots.app/sitemap.xml - Help center: https://wbots.app/kb - Pricing: https://wbots.app/pricing - Contact: https://wbots.app/contact - Security contact: https://wbots.app/.well-known/security.txt